Terms of Use

These Terms and Conditions set out the rules for using the online services we provide at Sunset Spins. They explain the relationship between us and our users, the responsibilities that apply to accounts and activity on the platform, and the procedures we follow for deposits, withdrawals and disputes. By registering or using our services you agree to these terms and any lawful changes we make to them.

Account responsibilities

We require all account holders to provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we reasonably suspect fraudulent activity, multiple-account abuse, or breaches of these terms.

Verification and limits

To protect both you and us, we may request identity documents, proof of address or source-of-funds information before allowing certain transactions or before processing withdrawals. We may also apply deposit, wagering or withdrawal limits to accounts. Such checks and limits are routine security and compliance measures and will be carried out in line with our internal procedures.

Eligibility requirements

Services are available only to individuals who meet the eligibility criteria we set out when registering an account. You must be of legal age in your jurisdiction to gamble and must not be subject to any applicable self-exclusion scheme. We reserve the right to decline registration or block access from certain territories where use of our services would be unlawful.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited conduct includes attempting to bypass any security feature, sharing accounts, engaging in collusion, abusing bonus terms, or using automated tools to interact with the site. We may suspend or restrict accounts that breach acceptable use standards and may retain, reverse or withhold funds where abuse is identified.

General bonus and promotion rules

Promotions and bonuses are subject to additional terms which will be linked to each offer. Unless explicitly stated, promotional rewards are subject to wagering, game restrictions and other conditions. We may modify, suspend or withdraw any promotion at our discretion. Abuse of promotions - including use of multiple accounts to claim offers - will result in forfeiture of promotional balances and possible account closure.

Deposits and withdrawals

All payment activity must be carried out using methods accepted by us. We may require additional verification before processing withdrawals and reserve the right to delay payments while checks are completed. Transaction timings, minimums and fees may depend on the payment method and are governed by the relevant provider. We are not responsible for delays caused by third-party payment providers.

Dispute resolution

If you have a complaint about our services you should contact our support team in the first instance. We will aim to resolve disputes promptly and fairly. If you remain dissatisfied after internal review, we will explain any further options for independent review that may be available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by a reasonable means, such as email or a site notice, and continued use of the service after notification constitutes acceptance. For clarity, the operating name SunsetSpins may be used in site notices, communications and account material as appropriate.