Responsible Gambling Policy

At Sunset Spins we are committed to keeping play safe, responsible and under the player’s control. We believe gambling should be a form of controlled entertainment, so we provide clear tools and guidance to help you manage time, money and activity on our site. If you ever need a break or additional support, we will assist you in taking the appropriate steps.

Player protection principles

We place player safety at the centre of our approach. Our aim is to promote informed, sustainable play by offering transparent tools, prompt support and straightforward account controls. We encourage customers to set limits that fit their circumstances and to review those limits regularly.

Activity-control tools

You can manage your activity with a range of controls available on your account. Common tools include deposit limits, loss limits, time limits and temporary account breaks. These are easy to activate through your account settings and can be adjusted or removed within the timeframes set out when you apply them.

Deposit limits

Deposit limits let you cap how much you add to your account over a day, week or month. We recommend setting a level that reflects your personal budget. Limits are applied to both real-money deposits and certain payment methods where applicable.

Loss limits and time limits

Loss limits restrict how much you can lose over a specified period, while time limits and reality checks remind you how long you have been playing. Both options are designed to help you keep play within healthy boundaries.

Self-exclusion and account breaks

If you need a longer break, you can choose self-exclusion for a set period or request an account closure. Self-exclusion prevents access to your account and can be linked to national schemes where available. Shorter account breaks are also available if you prefer a temporary pause from play.

Recognising problematic behaviour

Be alert to signs that gambling may be becoming a problem. These can include spending more time or money than planned, chasing losses, neglecting other commitments, or feeling anxious about gambling. If you recognise these behaviours in yourself or someone close to you, consider using limits or seeking external help.

Tips for keeping control

Set budgets before you start, use deposit and time limits, take regular breaks and avoid gambling when upset or impaired. Talk openly with friends or family if you have concerns. Small steps such as lowering stakes or shortening sessions can make a big difference.

Professional help and support organisations

For confidential advice and further support in the UK, we recommend contacting recognised organisations such as GambleAware, GamCare and GAMSTOP. These services offer practical guidance, helplines and treatment options. If you need assistance applying any of our tools or understanding your options, contact our support team and we will help you take the next step.

SunsetSpins is here to support safer play. If you have questions about responsible gambling tools on your account, please visit the help section or get in touch with our team for guidance.